Your contact center is wasting time and money. Here's how to stop it.
Customer experiences don't always start and end in the contact center. In a customer centric organization everybody should be part of the customer dialogue to deliver phenomenal experiences! But how do you handle the ever increasing number of dialogues? Adding more agents to the workforce will not do.
What is the most valuable and your least renewable asset for your customer communications? Time. We need to make every minute count for customers as well as for the business. Humans, AI bots and the Internet of Things need to help the customer together.
Managing your contact center dialogues as a warehouse of time will increase employee productivity and satisfaction. And at the same time it will drive service experiences, customer loyalty and profitability.
Join us if you want to find out how you can get back time, by leveraging your investments in Microsoft Teams beyond the contact center.
What is the most valuable and your least renewable asset for your customer communications? Time. We need to make every minute count for customers as well as for the business. Humans, AI bots and the Internet of Things need to help the customer together.
Managing your contact center dialogues as a warehouse of time will increase employee productivity and satisfaction. And at the same time it will drive service experiences, customer loyalty and profitability.
Join us if you want to find out how you can get back time, by leveraging your investments in Microsoft Teams beyond the contact center.
